Privacy Policy

This policy explains what information HAY-COOL HVAC INC (“we”, “us”) collects when you use this website or contact us about air conditioning repair, how we use it, and the choices you have. AC24Repair.com is operated by HAY-COOL HVAC INC. We keep it short because we collect very little.

Information we collect

When you call or message us

We collect what we need to schedule and carry out a visit: your name, phone number, address, a description of the problem, and any access details you give us. Call handling may be recorded or logged by our phone provider for scheduling and quality purposes.

Website visits

We use Google Analytics to understand how the site is used, for example which pages are viewed and whether the call button was tapped. Google Analytics sets cookies and processes usage data under Google’s terms. You can opt out with Google’s browser add-on or by blocking cookies.

How we use information

• To respond to you, schedule a technician visit and carry out the diagnosis and repair.
• To keep a record of the work done at your home and any approval you gave.
• To operate, secure and improve this website.

We do not sell personal information, and we do not use it for third-party advertising.

Sharing

We share information only with service providers who help us operate: our phone provider, our website host, Google Analytics, and the technician assigned to your visit. We may also disclose information when the law requires it.

Retention

We keep scheduling and job records for as long as needed to provide the service, handle any follow-up and meet our legal and accounting obligations, then delete or anonymize them.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us using the details on the contact page. California residents may have additional rights under California privacy law; we honor requests to know, delete and correct where they apply.

Children

This website is intended for adults arranging service at their home. We do not knowingly collect information from children.

Changes

If we add features that change how information is handled, for example a contact form, messaging or analytics, we will update this page and the date at the top.

Contact

Questions about this policy: use the contact page or call us.